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Christiansen Implement has
attained Gold Star certification from John Deere
by successfully completing the company’s Gold
Star Performance Standards Program. The Gold
Star Program honors dealers for their unwavering
commitment to excellent customer service,
outstanding facilities, continuing education and
innovative solutions. Dealers are evaluated
every year against more than 40 measurements and
check points.
Customers in a Gold Star dealership should
expect to find innovative new products packages,
a well organized showroom with a knowledgeable
sales staff, highly trained expert service
technicians and shelves stocked with the
necessary parts and equipment. |
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Gold Star Dealer Criteria
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John Deere's Gold Star program recognizes those
dealerships who excel in providing customers with the
total John Deere ownership experience. The Gold Star
program evaluates dealerships in five functional areas:
- Sales & Marketing
- Customer Support
- Operational Management
- Retail Environment
- Employee Development
Achieving Gold Star status is not a one-time
certification; Gold Star dealers must maintain
compliance with all requirements, pass on-site reviews
and comprehensive recertification audits. |
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A Golden Experience
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Gold Star dealerships must exceed facility and personnel
standards in order to ensure the highest quality of
customer satisfaction. At a Gold Star dealership, you
can expect a friendly and inviting place to shop for new
equipment, have your current equipment serviced or
browse a large selection of genuine John Deere parts.
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Service After the Sale
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At a Gold Star dealership, you can expect to find
factory-trained service and parts professionals that are
committed to ensuring your John Deere Equipment keeps
working as hard as you do. Gold Star dealers are
required to participate in annual John Deere training
programs focused on technical and professional
excellence.
At many Gold Star dealerships you will find additional
conveniences such as:
- 24/7 access to parts ordering via
JDParts.Deere.com
- At home & mobile services provided by Ready To
Mow™ authorized dealers
- Service Plans
- Commercial and Consumer equipment
- Agricultural equipment
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What the Symbol Means
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A promise that our personnel are experts in their
field.
- A promise of conveniences like product
demonstrations, maintenance agreements you can
trust, online parts ordering and more.
- It's a promise to make your ownership experience
of John Deere equipment the best it can be.
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